How to Retrieve Your Loan Data from Citibank
September 26, 2013

When you are setting up your online profile at Tuition.io, you can choose to either link your loan accounts automatically or manually upload your data. To let us link to your Citi student loan account, you will need to provide us with your login credentials for your loan servicer. If you have student loans through Citi and forgot your user ID or password or haven’t yet registered for online access, follow the following steps to retrieve or set up your information and link your loans today! 

Get loan information from Citibank

Visit the Citibank Website

Visit the Citibank website and choose Forgot your username or password or Register.

If you forgot your password

On the Account login screen, Click forgot your username or password and follow it to the next screen. Enter your email address, click the button beside Forgot Password and click Next. Provide whatever additional security information is needed to verify your identity and you will receive or be allowed to reset your password.

Retrieve password from Citi

If you forgot your username

On the Account login screen, Click forgot your username or password and follow it to the next screen. Enter your email address, click the button beside Forgot Username and click Next. Provide whatever additional security information is needed to verify your identity and you will receive or be sent your username.

Retrieve username from Citibank

Image source: Citibank.com

If you need to register for online access

From the Account login screen, select Register and follow it to the next screen. Complete the Registration Security Check and click Next.  

Register for Citibank student loan access

Step 1 Enter your account information

Fill in your first name, middle initial and last name. Add your date of birth, enter your social security number and verify it. Enter and verify your email address. Under profile, from the drop down menu, select what year you are in school, or if you’re in grad school or no longer in school. Enter your prospective or past graduation date. Click to read the terms and conditions and then click that you agree to abide by them.

Register for Citibank student loan access

Image source: Citibank.com

Step 2 Set up your login information

Select a username and password that meet the requirements and verify your password. Choose four security questions from the drop down lists and enter the answer next to each. Click Register. Complete the rest of the required information and you’ll have access to your account and login credentials.

Once you’ve retrieved the information you need or you’ve set up your account, go back to Tuition.io and link your private loans! If you have additional questions about setting up your account with Tution.io, check out our FAQ page or send an email to contact@tuiton.io.