How to Retrieve Your Loan Data from Great Lakes
September 26, 2013

When you are setting up your online profile at, you can choose to either link your loan accounts automatically or manually upload your data. To let us link your Great Lakes accounts, you will need to provide us with your login credentials for your loan servicer. If you have student loans through Great Lakes and forgot your user ID or password or haven’t yet registered for online access to Great Lakes, follow the following steps to retrieve or set up your information and link your loans today!

Retrieving Great Lakes loan info

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Visit the Great Lakes Website

Visit the Great Lakes website and choose Trouble Accessing Your Account or Sign Up for Account Access.

Great Lakes student loans

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If you forgot your user name, password or PIN

Click on Trouble Accessing Your Account. Enter the last four digits of your social security number and then enter and confirm the email address you used when you signed up for access. Enter your date of birth and click Continue. You will likely be asked for additional information to verify your identity before your information is provided to you. 

Retrieve your Great Lakes loan info

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If you need to register for online access

Click on Sign Up for Account Access. Select a User ID and a password. Confirm the password. Enter and confirm your social security number. Enter your date of birth and click Continue. Proceed through the steps until the process is complete and you will be registered and ready to proceed.

Once you’ve retrieved the information you need or you’ve set up your account, go back to and link your private loans!

If you have additional questions about setting up your account with, check out our FAQ page or send an email to