How to Retrieve Your Loan Data from Mohela
September 26, 2013

When you are setting up your online profile at, you can choose to either link your loan accounts automatically or manually upload your data. To let us link to your Mohela student loan account, you will need to provide us with your login credentials for your loan servicer. If you have student loans through Mohela and forgot your user ID or password or haven’t yet registered for online access, follow the following steps to retrieve or set up your information and link your loans today!

Mohela student loans

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Visit the Mohela Website

Visit the Mohela website and choose Need Help Logging In or New Borrower Account.

Mohela private student loan access

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If you forgot your password

Click Need Help Logging In and follow it to the next screen. Click I forgot my Password. Click Password Hint.

Retrieve Mohela student loan info

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Enter your USER ID and click Submit. Your password hint will be displayed. This should help you recall your password. If you still can’t remember it, click Forgot Your Password.

Retrieve Mohela loan info

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Enter your User ID and click Submit. On the next screen you will be asked to enter your social security number or student loan account number. You will be presented with some verification questions you must answer correctly. Once your ID is verified, you will be allowed to select a new password.

Mohela account access

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If you forgot your username

Click Need Help Logging In and follow it to the next screen. Click Forgot Your User Name.

Retrieve Mohela log in info

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On the next screen, enter your student loan account number or social security number. Click Submit. You will have to answer verification questions on the next screen. After answering two questions correctly, your user ID will be revealed to you.

Mohela loan access

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If you need to register for online access

From the sign on screen, select New Borrower and follow it to the next screen.

Mohela private student loan

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Enter your social security number and date of birth. Select a User ID and password that meet the listed requirements. Confirm the password and select a password hint. Read the notices and click the box to confirm that you read it. Click Continue. Provide any additional information that is requested and your access should be processed on the spot.

Once you’ve retrieved the information you need or you’ve set up your account, go back to and link your private loans!

If you have additional questions about setting up your account with, check out our FAQ page or send an email to